Privacy Policy
Polaris Dental Group
Last updated: September 29, 2026
ABOUT THIS POLICY
This policy explains how Polaris Dental Group ("we", "us", "the practice") handles
information collected through our website, by text message and by email.
Your health information is covered separately. Dental records and other protected
health information are governed by our Notice of Privacy Practices under the Health
Insurance Portability and Accountability Act (HIPAA), which is available at the
practice and on request. Nothing in this policy limits the rights that notice gives you.
INFORMATION WE COLLECT
Information you give us. Your name, phone number, email address and anything you write
when you contact us through the website, by text or by email - for example to ask about
an appointment.
Information collected automatically. Like most websites, ours records basic technical
information such as your browser type, device and the pages you visit. This is used to
keep the site working and to understand which pages people find useful.
We do not ask for your Social Security number, financial account details or health
information through this website.
HOW WE USE IT
- To answer your questions and to contact you about your care and your appointments.
- To send appointment confirmations and reminders, where you have agreed to receive them.
- To keep our website working properly and secure.
- To meet our legal and professional obligations.
TEXT MESSAGES
Consent. We send text messages only to patients who have agreed to receive them. You may
agree on our patient form, in person at the practice, or by telling a member of our team
on the phone. Agreeing is optional and is never a condition of receiving dental treatment.
What we send. Appointment confirmations and reminders, notices that you are due for a
routine visit, and occasional offers of an earlier appointment time that has become
available. You can reply to any message and a member of our team will answer. We do not
send advertising, and our messages do not contain details of your treatment.
How often. Around 2 to 6 messages a month, depending on how often you visit. Message and
data rates may apply, depending on your mobile plan.
Stopping messages. Reply STOP to any message and we will stop texting you. Reply HELP for
help, or call us at 770-517-2688]. You can also ask us in person or by phone at any time.
Stopping text messages does not affect your care - we will still contact you by phone or
post where we need to.
We send email only to patients who have given us an address and agreed to hear from us
that way. You can ask us to stop at any time. Where we send a billing statement by email,
the statement is attached as a document rather than written into the body of the message.
COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to keep the site working and to measure
how it is used. You can block or delete cookies in your browser settings, though some
parts of the site may then not work as intended. We do not use cookies to build
advertising profiles.
HOW WE SHARE INFORMATION
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information is shared with third parties or affiliates for marketing or
promotional purposes. We do not sell, rent or trade your phone number, email address or
any other personal information.
We share information only:
- with service providers who work on our behalf - for example the provider that delivers
our text messages, or our practice management and payment systems - under written
agreements that permit them to use your information only to provide that service and
require them to protect it;
- with your dental insurance carrier, where needed to obtain benefits or submit a claim;
- where the law requires it, or to protect the safety of a person.
SECURITY
We protect personal information with administrative, physical and technical safeguards,
including encryption of records in our practice systems and restricted access limited to
staff who need it for their work. No system can be guaranteed completely secure, but we
take this seriously and review it regularly.
CHILDREN
Our website is not directed at children, and we do not knowingly collect personal
information from children through it. Where we treat a child as a patient, we deal with a
parent or legal guardian.
HOW LONG WE KEEP INFORMATION
We keep information for as long as we need it to provide your care and for as long as
Georgia law and our professional obligations require dental records to be retained.
YOUR CHOICES
You may ask us at any time to stop sending you text messages or email, to correct
information we hold about you, or to tell you what we hold. For dental records
specifically, the rights set out in our Notice of Privacy Practices apply.
CHANGES TO THIS POLICY
If we change this policy we will update the date at the top of this page.
CONTACT US
Polaris Dental Group
206 Creekstone Ridge
Woodstock, GA 30188
Phone: 770-517-2688
Email: dris@polarisdentalgroup.com